By Jennifer Myers
The Globe and Mail, December 26, 2009

Heading into the new year may be just the time to look at order and disorder in the workplace.

Your desk is a mess. You can’t dig out your to-do list from the overflowing pile, never mind tick off any items on it. You have dozens of e-mails waiting to be read. And you keep getting distracted every time a co-worker stops to chat, your in-box signals another message has arrived or the phone rings.

Workers everywhere can identify with that. And it’s only getting worse.

Downsizing and layoffs have resulted in fewer workers but no reduction in the workload. Those who have kept their jobs are functioning in a state of semi-chaos, scrambling to bring order to their work lives. And far from helping us stay on top of things, technology has only made things worse, says Linda Chu, founder of Out of Chaos, a professional organizing firm in Vancouver. Business has moved to a 24/7 economy and workers are now always on. We try to multi-task and it’s not working, she says.

Disorganization in the workplace can range from merely annoying to nearly paralyzing, and it costs companies both time and money in lost productivity.

“Things pile up, people feel mentally defeated and exhausted, and the task of organizing seems impossible,” Ms. Chu says.

Heading into a new year may be just the time to look at order and disorder in the workplace.

You know you need help when
1 . You spend more than 15 minutes each day searching for misplaced items.

2. The pile of papers in your inbox is always more than eight inches high.

3. Your book shelves are used for storing items other than books.

4. You have more than 100 old e-mails stored in your computer’s inbox.

5. You are constantly asking people to resend their contact information to you.

Source: Professional Organizers in Canada website

Calculating the cost of chaos
Your messy desk or jammed e-mail box may not seem like a big deal, but it could be costing you, big time. Find out the real cost of chaos with Tennessee-based DME Consulting & Training’s “cost of disorganization” calculator (http://www.thegosystem.com/cod_start.asp)

Enter your company name, number of employees and average hourly wage to learn the amount of time lost each day to disorganization.

Three common saboteurs to workplace organization, and how to beat them
Clutter Control
PROBLEM: For many, the desktop has become a storage place. Next to the family photos, you might also find yesterday’s lunch leftovers and an Aspirin bottle, not to mention overflowing piles of paper. People are still more comfortable reading physical documents, so they print every e-mail, memo and report that comes their way. Without the time or a system to deal with the material, it, too, ends up in disarrayed piles.

SOLUTION: Make it a habit to always put things away. Toss the garbage and return useful items to drawers when you’re done. Create a system for dealing with paper by segmenting it into three categories: active files; archival materials, research or information on projects you might need; and reference materials, contact info, or items you may need for a future project. The only folder that should stay on your desk is the active file you need to get the job done today.

E-MAIL
PROBLEM: Besides the distraction of checking e-mail messages either immediately or shortly after they arrive, many people also neglect the delete button. These days it’s not uncommon to see 1,000 e-mails stored in an inbox, Ms. Chu says. “It’s a fear of out of sight, out of mind.” But the sheer volume of messages makes it overwhelming and mentally exhausting each time we go online.

SOLUTION: Check e-mail on a schedule and stick with it. For some, that could be three times a day, for others it could mean every couple of hours. “Then get rid of the crud,” Ms. Chu says. Use the functions available on your e-mail program to manage your mail. For example, set up folders and move mail you really need to keep into the appropriate location. Create a rule that sends subscriptions, such as newsletters or news alerts, directly to a folder. The key is to process as much mail as you can as it comes in.

PERSONAL PRODUCTIVITY
PROBLEM: With the constant barrage of interruptions by managers and co-workers, the obsession to check e-mail and voice mail and the Web, and an overwhelming list of tasks to complete made only more onerous by belt-tightening and staff reductions, we’ve lost our ability to focus, Ms. Chu says. As a result, workers often reel from one task to the next without making any real progress.

SOLUTION: Develop a priority action plan each day. A to-do list is a useful way to declutter the mind and determine which items are a high priority. That means when a phone call, an e-mail or a co-worker interrupts, you can decide if the interruption is important enough to trump what you’re currently doing or can wait until you finish the task at hand.

With the downturn in the economy many are finding themselves doing the work of two or more people. Take for instance a recent Vancouver-based client of mine who was in the position of hiring for a short-term entry level position in their company. The vacancy created a flurry of over 100 applicant resumes applying for the position.

Out of Chaos was originally called in to assist this busy manager with managing her tasks and creating a prioritized action plan. It was very clear early in our process that activities relating to hiring personnel were not this manager’s expertise.

In consultation with Sandra Reder, Managing Partner of Vertical Bridge Corporate Consulting, the following steps in the hiring process can easily bog down the best of managers, especially if they are not in your area of expertise:

1. Placing the advertisement on various job boards, website and possibly in print media
2. Receiving resumes (these days it can be anywhere from 75 to 150 resumes for one position)
3. Screening resumes to the job description and short-listing the suitable candidates
4. Pre-qualifying calls to the short-listed candidates to see how they communicate, as well as to confirm some basic details about them
5. Possibly doing a more in-depth pre-screen on the phone to find out more about their past work experience before bringing them in for face-to-face interviews

“Overall this can take one person well over 20 hours of their time (this is based on 75 resumes if there’s more, then time will obviously go up).”

What is your time worth? Consider the value of outsourcing hiring related activities to the experts and free yourself up to focus on your core business.

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Is there a magical secret process to keeping your desktop clear, preventing the mail from littering your kitchen counter, or remembering where you placed those season hockey tickets?

The secret to organizing is not a secret at all. It is truly about finding a solution that is customized to each individual’s needs. Although the dilemmas may be the same, the solutions may be as different as each person.
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